Claims & Repairs

1. Claims

Claim process is purposed only for INNOVA products, which are still in 2 year warranty period. 

Purchaser may return any INNOVA product to GUMOTEX USA, INC. which is deemed defective or unusable. 

Where and how to apply for a warranty claim: by written from at INNOVA KAYAKS.

PROCESS STEP BY STEP in company GUMOTEX USA, INC. (INNOVA KAYAKS):

1)      Download and fulfill document of claim here

2)      Send completely fulfilled document, invoice and pictures of a problem to info@innovakayak.com

3)      We will process your request and in case of missing information ask you for additional clarification. Based on result we will replace your boat or decline your request.

IMPORTANT:

We are not able to help, in case of missing information.

Boats for claim must be clean and shipped complete back to INNOVA KAYAKS, if so requested. In opposite way, we will return the boat on your costs or charge you for cleaning.

INNOVA KAYAKS will not accept boats (products) which have missing information or they are dirty.

WARNING:

We warn users of INNOVA inflatable kayaks to read carefully boat manual before first use and handle with boat by its instruction. Boat specially cannot stay without supervision on the sun and pressure in air chambers, must be regularly checked (for this purpose we offer pressure gauge – accessories).

2. Repairs

Repair shop INNOVA KAYAKS is exclusively purposed for repair of INNOVA inflatable kayaks. We do not provide repairs of other kayak brands. In case of boat damage, we offer our repair service.

This is not connected to the mistakes of production – check claim process above. 

Where and how to apply for a repair: by written from at INNOVA KAYAKS

PROCESS STEP BY STEP in company GUMOTEX USA, INC (INNOVA KAYAKS):

1)      Download and fulfill document of repairs here

2)      Send completely fulfilled document with pictures of a problem to info@innovakayak.com

3)      We will process your request and send you further information or steps

IMPORTANT:

We are not able to help, in case of missing information.

Boats for repair must be clean. In opposite way, we will return the boat on your costs or we will charge you for cleaning.

Repair shop INNOVA KAYAKS will not accept boats which are missing information or are dirty.

WARNING:

We warn users of INNOVA inflatable kayaks to read carefully boat manual before first use and handle with boat by its instruction. Boat specially cannot stay without supervision on the sun and pressure in air chambers, must be regularly checked (for this purpose we offer pressure gauge – accessories).

We give 6 months of warranty on boat repair.

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